VIDEO CONSULTATION

From now on you have the possibility to contact Dr. Prochnow directly via video consultation – directly from home, from work, sick in bed, or even on vacation from all over the world.

Save yourself time-consuming journeys to the doctor’s office for short consultations on findings. Gain time – lifetime!

Get advice and support anywhere in the world. With your access to video consultations, you have your ENT doctor Dr. Prochnow directly with you – as an exclusive part of your travel pharmacy, so to speak.

Receive your findings directly for download as a PDF and enjoy all the advantages of a normal medical consultation directly on site, wherever you are.

Safe – Reliable – Competent.

Because your health is our incentive!

To use the video consultation you will need:

  1. Screen with (integrated or external) camera
  2. Microphone and loudspeaker
  3. Internet browser (Firefox, Chrome)
  4. Stable internet connection

To start the video consultation, proceed as follows:

  1. First, make an appointment for the video consultation. This can be done online or by telephone. erfolgen.
  2. You will then receive the declaration of consent to participate in the video consultation by e-mail in accordance with the German Data Protection Act (DSGVO).
  3. Print out the consent form, sign it and return it by e-mail (photo / scan) to info@hno-plus-hamburg.de or by fax to 040 46774471.
  4. After receipt of the consent form, you will receive the access data for the video consultation.

Option 1:

  1. You use the link “To the video consultation”. This will take you directly to the input screen for your login data.
  2. After you have entered your login data, you will be taken to a screen where you will need to check your speakers, microphone and camera to make sure they are working properly.
  3. After that, press the green headset icon next to the test field to establish the connection.

Option 2:

  1. Go to the website: vs.zollsoft.de
  2. Afterwards, proceed as with option 1.

The online video consultation has been certified by datenschutz cert GmbH for information security and data protection in accordance with the ips – internet privacy standards seal of approval.

During the consultation, a peer-to-peer (P2P) network connection is established. This means that all data is exchanged directly between the two participants in the consultation. No data is passed on to third parties.

The communication is secured by different protocols. Communication with the signal server is encrypted by TLS. File transfer to other consultation users is separately encrypted by DTLS protocol. Finally, encrypted transmission of media streams (video, audio) is guaranteed by the SRTP protocol.

Advantages of the video consultation at one glance
  1. Direct contact from home, from work, even from vacation
  2. Consultation, discussion of findings and initial assistance with complaints, just like in the doctor’s office – worldwide
  3. Time saved by eliminating the need to drive to the practice, find a parking space, etc.
  4. Findings available directly as a download
  5. Safe – Prompt – Competent

MAKE AN APPOINTMENT

!! IMPORTANT !!!

For the protection of all patients, we ask you to take a COVID-19 rapid test on the day of your appointment before you come to my practice. This includes all accompanying persons (also children). The number of accompanying persons in the practice should be kept to a minimum.

After the COVID-19 test has been performed, please send it to us by e-mail / the test result by telephone before your visit to the practice.

In case of a positive test result (even within the family / circle of accompanying persons), please refrain from visiting our ENT practice.

If you have been on vacation (regardless of the destination), please make your next appointment no earlier than 14 days after your return.

If you suffer from the following cold symptoms:

  • Sore throat
  • Cough
  • Runny nose
  • Fever
  • Sinus infection
  • Sudden loss of taste or smell

or if you have had contact with a sick person with the above-mentioned symptoms in the 14 days prior to your scheduled appointment, please refrain from visiting our practice in person and book an appointment online.

We will be happy to assist you by telephone or video consultation to plan further action in the event of the above.

The current measures are not only for your own protection but also for the protection of all our patients, thus enabling us to plan the best possible course of action in each individual case.

We thank you for your understanding!

Because your health is our incentive!

Starting now, it is possible to contact Dr. Prochnow directly via video consultation - directly from home, from work, sick in bed, or even on vacation from all over the world.

Click here for information on our video consultation!

JOurney

Metro
U1 Stop Hallerstraße

Bus
Line 15, 34, 605 Stop Hallerstraße

Car
Numerous parking options in surrounding designated parking areas

COVID-19
INFORMATION

Due to the new regulation of the federal government, it is necessary that you perform a COVID-19 rapid test on the day of your appointment before presentation in my practice. This also includes all accompanying persons (including children). The number of accompanying persons in the practice must be kept to a minimum.

After the COVID-19 test has been performed, please send it to us by e-mail before your visit to the practice.

In case of a positive test result (also within the family / circle of accompanying persons), please refrain from a presentation in our ENT practice and contact us to discuss the best possible procedure for you.

In these cases, however, I am still available to you via video consultation.

ANFAHRT

U-Bahn

U1 Haltestelle Hallerstraße

Bus

Linie 15, 34, 605 Haltestelle Hallerstraße
Auto

Zahlreiche Parkmöglichkeiten auf umliegenden ausgewiesenen Parkflächen

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Pain in the fingers, carpus and wrists can have a wide variety of causes. Acute injuries due to compression, contusion or fracture can cause these symptoms. However, chronic inflammatory diseases of the rheumatic type or bacterial infections (including Lyme disease) are other possible causes. If, however, no cause is found in orthodox medicine, hidden inflammatory foci, so-called interference fields, are often possible causes, which can be detected by Applied Kinesiology and treated by means of acupuncture or neural therapy. For supportive pain therapy, the latter therapies are also a possible option.

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This is one of the new popular diseases. Everyone knows the grinding or biting with the teeth, the morning tension in the jaw area in stressful everyday situations. Learn more about the effects of overloading the jaw joint in my blog.

The unconscious release of stress usually takes place at night. Unnoticed it comes to grinding movements of the teeth or to increased biting during sleep. This can lead to an overload of the teeth, the jaw bone and also the temporomandibular joint and sometimes cause symptoms in distant organs or joints, which seem to have no connection with the initial place of origin of the complaints. Learn more about symptoms and treatment options here.

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Headache – one of the most widespread diseases of our society requires detailed clarification to find the cause. These can be of organic origin (e.g. trauma, hemorrhage, stroke, high blood pressure, chronic sinusitis, tumors, etc.) or of a functional or psychological nature (tension, overload, dehydration, etc.).

Therefore, a good interaction of neurology, ear, nose and throat medicine, dentistry, orthopedics and, if necessary, radiology, internal medicine / cardiology or vascular surgery is important for accurate diagnosis. 

Because not all headaches originate from the head. Temporomandibular joint disorders (CMD), cervical vertebrae blockages or even incorrect shoe inserts can lead to complaints in the head area over a longer period of time. So-called interference fields such as undiscovered dental foci or scars along meridians can also be the cause of these complaints. 

The therapy options depend on the corresponding cause. If an organic cause has been ruled out, however, osteopathy / manual medicine and also acupuncture as well as neural therapy can provide support in the therapy. 

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MEHR ERFAHREN:

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Acute hearing loss can have various causes: 1) earwax plug 2) ear canal inflammation 3) sudden hearing loss 4) popping or noise trauma 5) traumatic eardrum injuries and much more.

can not only originate from the ear, e.g. through an inflammation of the ear canal or the middle ear or an injury to the ear canal or the eardrum. They can also occur with TMD symptoms.

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Es ist stressig, der Nacken verspannt und plötzlich tritt es auf. Ein dumpfes Wattegefühl auf dem Ohr und ein Pfeifen. Häufig gibt sich das Bild innerhalb von Sekunden oder Minuten wieder und ist genauso schnell verschwunden, wie es gekommen ist. Doch bleiben die Symptome bestehen, kann es sich um einen sogenannten Hörsturz handeln.  Mehr lesen

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